Custom and personalized products are not returnable because they are made to order. If an order arrives damaged, defective, or materially different from what was ordered, contact us within 5 business days and we will replace or reprint the affected products.
We do not accept returns or exchanges for buyer's remorse, customer ordering errors, or changes of mind. A replacement or reprint for a qualifying damaged, defective, or incorrect order is a remedy under this policy, not a general product exchange.
How to report a problem
Contact us in writing through our Contact Us page or email orders@bookmarksstore.com within 5 business days of delivery. Include your order number, a description of the problem, and photographs showing the issue when applicable. Obtain return authorization and instructions before sending products back.
Replacement and reprint costs
For approved claims, we replace or reprint the affected products at no additional charge and cover the associated return and replacement shipping costs. We do not offer cash refunds; any discretionary adjustment is governed by our existing terms.
See our full Shipping & Returns policy for claim review, return authorization, reprint procedures, and exclusions, and our Terms and Conditions.